Shipping & Handling

1. Order Shipping:

a) Shipping within Hong Kong:

 

Free Shipping by Hong Kong Post (Registered Post) with track number. 

 

Estimated delivery within 2 or 3 working days from posting date by Hong Kong Post (excluding the time we need to prepare and pack your order).

 

 

b) Shipping to China, Macau, Taiwan, Thailand, Malaysia, Singapore, Japan, South Korea :

Shipping and handling fee is HK$160 per order (regardless number of items or their weight) by Hong Kong Speedpost with track number.

Estimated delivery time from posting date (excluding the time we need to prepare and pack your order) according to Hong Kong Speedpost as below:

China: 1-14 working days (Shenzhen, Hangzhou: 1-2 working days) (Beijing, Shanghai, Chengdu, Guangzhou: 2-6 working days)

Macau: 1-2 working days

Taiwan: 1-2 working days

Thailand: 2-4 working days

Malaysia: 2-5 working days

Singapore: 2 working days

Japan: 3-11 working days (Tokyo, Osaka, Nagoya, Sapporo, Yokohama: 3-4 working days)

South Korea: 2-6 working days

c) Shipping to Rest of the World:

Shipping and handling fee is HK$280 per order (regardless number of items or their weight) by Hong Kong Speedpost with track number.

Estimated delivery time from posting date (excluding the time we need to prepare and pack your order) according to Hong Kong Speedpost as below:

Australia: 2-10 working days (depending on different areas served)

Austria: 2-4 working days

Belgium: 3 working days

Canada: 2-9 working days (depending on different areas served)

Denmark: 3-4 working days

Finland: 2-5 working days

France: 4-12 working days (depending on different areas served)

Germany: 2 working days

Great Britain: 2-6 working days (depending on different areas served)

India: 2-5 working days

Indonesia: 2-9 working days

Italy: 2-5 working days

Luxembourg: 2 working days

Netherlands: 2-4 working days

New Zealand: 2-3 working days

Norway: 3-6 working days

Spain: 3-6 working days

Sweden: 2 working days

Switzerland: 1-3 working days

USA: 3-14 working days (depending on different areas served)

​You are also able check the estimated delivery time by Hong Kong Speedpost from Hong Kong to your country at www.speedpost.hk.

* Each address you instruct us to ship to is considered a separate order and subject to applicable shipping charges.


* Please note that we are unable to ship orders to PO boxes.

2. Gift Wrapping:

If you would like to receive gift wrapping service, please select "yes" in " Is it a gift?" when you are adding the product to your shopping cart, we will wrap the product as a gift without extra charge.

3. Order Dispatch:

Orders will be dispatched usually within 1-2 business days of our receipt of your order on any weekdays. Saturday, Sunday and Hong Kong public holidays are not considered business days. Please note that we follow the Hong Kong calendar and local time (HKT).

Additionally, dispatch delays for some orders may occur due to high volume of orders placed.

4. Order Tracking:

All orders are traceable throughout the sending period. When your products are shipped from us, you will receive despatch confirmation with track number of your parcels by email. 

 

If the parcel is shipped to Hong Kong, you can then check the delivery status of your orders via Hong Kong Post (www.hongkongpost.hk/en/mail_tracking) by typing the track number given to you.

If the parcel is shipped to a destination other than Hong Kong, you can then check the delivery status of your orders via Hong Kong Speedpost (www.speedpost.com.hk) by typing the track number given to you.

5. Customs / Tax:

Items may be subject to Customs inspection and duty (if applicable) in most destinations. The time required for customs clearance is not counted in the above estimated delivery time.

Customs or import duties applied to the parcel upon reaching its destination are outside Orient Senses's control, and are the sole responsibility of the customer. Customer who rejects to receive the parcel due to customs and import duties by the deadline, the parcel will be abandoned by the destination's carrier. NO REFUND will be made for the entire order and shipping charge. To determine the potential cost in advance, please contact your local customs office.

 

 

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