Do you provide International delivery?

Yes, we ship our products worldwide by Hong Kong Speedpost / FedEx Express / DHL to ensure a fast and trustworthy delivery. For details, please refer to our Shipping and Handling.

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Do you send to EF Locker?

Yes, please enter the code and address of the EF locker in the shipping address when check out.

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What kind of payments do you accept now?

1) Credit / debit cards including Visa, Master, China UnionPay, American Express, Diners, JCB etc.

2) Paypal (*you do not need to have a Paypal account to check out with Paypal.)

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Do you provide gift wrapping service?

Yes, please select "yes" in " Is it a gift?" when you are adding the product to your shopping cart, we will wrap the product as a gift free of charge.

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How do I track my order?

When your products are shipped from us, you will a receive despatch confirmation with track number of your parcels by email.

 

If the parcel is shipped to Hong Kong, you can then check the delivery status of your orders via

Shun Fung Express (https://www.sf-express.com/hk/tc/dynamic_function/waybill/) by typing the track number given to you.

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If the parcel is shipped to a destination other than Hong Kong, you can then check the delivery status of your orders via FedEx Express (www.fedex.com) or DHL (www.dhl.com) or HK Speedpost (www.speedpost.hongkongpost.hk) by typing the track number given to you.

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Can I return an item?

In view of hygiene issues, we only accept returns if the items have serious defects or are wrongly delivered. For details, please refer to our Exchanges and Returns Policy.

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Can I exchange for a different size?

If you are not satisfied with the size of bracelets or rings purchased, you may request to exchange for a different size only if the size is shown available on our website. For details, please refer to our Exchanges and Returns Policy.

 

Can I cancel my order?

Sorry, we cannot make any amendments or cancel orders once they have been submitted and dispatched.

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How can I find my bracelet size?

Please refer to our Size Guide. If you have any questions about determining your size, we are glad to assist you too. Please contact us here or via social media @orientsenses.

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What if the available sizes in online store does not suit me?

Please contact us here and tell us your requested style and size, we welcome custom order for all beaded bracelets and necklaces.

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