Shipping & Handling
SF Express / EF Locker / In-store pick up (1-2 working days): HK$0
SF Express (1-2 working days): HK$0
Asia (Exclu. Middle East, India & Indonesia)
Fedex / DHL / HK Speedpost (2-7 working days): HK$190 / free for order over HK$3000
Australia / New Zealand
Fedex / DHL / HK Speedpost (5-9 working days): HK$270 / free for order over HK$3000
Fedex / DHL / HK Speedpost (5-9 working days): HK$360 / free for order over HK$3000
*Delivery time includes order preparation and shipping.
2. Gift Wrapping:
If you would like to receive gift wrapping service, please select "yes" in " Is it a gift?" when you are adding the product to your shopping cart, we will wrap the product as a gift without extra charge.
3. Order Dispatch:
Orders will be dispatched usually within 1-2 business days of our receipt of your order on any weekdays. Saturday, Sunday and Hong Kong public holidays are not considered business days. Please note that we follow the Hong Kong calendar and local time (HKT).
Additionally, dispatch delays for some orders may occur due to high volume of orders placed.
4. Order Tracking:
All orders are traceable throughout the sending period. When your products are shipped from us, you will receive a despatch confirmation email with track number of your parcels.
If the parcel is shipped to Hong Kong or Macau, you can then check the delivery status of your orders via:
Shun Fung Express (https://www.sf-express.com/hk/tc/dynamic_function/waybill/)
If the parcel is shipped to a destination other than Hong Kong, you can then check the delivery status of your orders via FedEx (www.fedex.com) / DHL (www.dhl.com) / HK Speedpost ( www.speedpost.hongkongpost.hk) by typing the track number given to you.
5. Customs / Tax:
Items may be subject to Customs inspection and duty (if applicable) in most destinations. The time required for customs clearance is not counted in the above estimated delivery time.
Customs or import duties applied to the parcel upon reaching its destination are outside ORIENTSENSES's control, and are the sole responsibility of the customer. Customer who rejects to receive the parcel due to customs and import duties by the deadline, the parcel will be abandoned by the destination's carrier. NO REFUND will be made for the entire order and shipping charge. To determine the potential cost in advance, please contact your local customs office.